eSIM Transfer / Re-issuance
If an eSIM has been activated on the wrong device, or needs to be moved to a different device, you can request a re-issuance directly through the Partner Portal.
What it is
Re-issuing an eSIM deactivates the current eSIM and issues a replacement with a new QR code. This is used specifically when an eSIM needs to be set up on a different device than originally activated.
How to do it
Login to the Partner Portal: https://partners.hostednetwork.com.au/
Navigate to the relevant Telstra Mobile service.
Click the Action button at the top of the page, then select Manage eSIM.
Select Reissue eSIM.
Enter the email address the new QR code should be sent to.
Click the button to proceed, the request will process automatically.
Important to know
This deactivates the current eSIM immediately.
A once-off eSIM reissue fee applies.
Need help?
If you're unable to complete this yourself, please reach out to our Support Team, who can process this on your behalf.
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