Telstra Mobile - Data

Welcome to your new Telstra Mobile connection! The Telstra 4G and 5G Data Service provides high-speed mobile internet connectivity through Australia’s largest mobile network. It enables users to stay connected in areas where fixed-line broadband (such as NBN) may not be available or for redundancy.

Setup Instructions

Step 1: Insert the SIM Card into the SIM slot of your router or modem.

Step 2: Configure the APN

In your router’s web interface or device management panel:

• APN: telstra.internet

• Authentication: None

• Authentication Protocol: IPoE/DHCP

Note: Some devices automatically detect and apply Telstra’s APN settings.

Step 3: Verify the Connection

• Check your device’s dashboard to confirm signal strength and connection status.

Troubleshooting your Telstra 4G or 5G SIM

If you encounter issues with your Telstra Mobile connection, the problem typically falls into one of four categories: slow speeds/dropouts, or no connection.

No Connection

If your connection isn’t working at all:

• Check the signal strength of the SIM on your modem/router. Ensure that the SIM is plugged and detected by the device.

• If the device doesn't have a signal, isolate for a potential hardware or SIM issue by testing on another modem/router or on a mobile. If there is still no detection, this could be a SIM issue and will require replacement. Otherwise, if there is a detection, it is then a hardware issue.

• Log in to your modem/router’s admin interface to verify if the service is obtaining an IP address with the connection

• If the service has signal strength, check the service in the partner portal to check for data consumption/usage to ensure that the Data limit is not reached.

Slow Speeds/Dropouts

If the issue can't be resolved with the above steps, our support team is here to help.