> For the complete documentation index, see [llms.txt](https://kb.hostednetwork.com.au/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://kb.hostednetwork.com.au/support/services/connectivity/lte-services/telstra-mobile-data.md).
# Telstra Mobile - Data
Welcome to your new Telstra Mobile connection! The Telstra 4G and 5G Data Service provides high-speed mobile internet connectivity through Australia’s largest mobile network. It enables users to stay connected in areas where fixed-line broadband (such as NBN) may not be available or for redundancy.
### **Setup Instructions**
**Step 1:** Insert the SIM Card into the SIM slot of your router or modem.
**Step 2: Configure the APN**
In your router’s web interface or device management panel:
* **APN:** `telstra.internet`
* **Authentication:** None
* Authentication Protocol: IPoE/DHCP
*Note: Some devices automatically detect and apply Telstra’s APN settings.*
**Step 3: Verify the Connection**
* Check your device’s dashboard to confirm signal strength and connection status.
### Troubleshooting your Telstra 4G or 5G SIM
If you encounter issues with your Telstra Mobile connection, the problem typically falls into one of four categories: slow speeds/dropouts, or no connection.
{% tabs %}
{% tab title="No Connection" %}
If your connection isn’t working at all:
* Check the signal strength of the SIM on your modem/router. Ensure that the SIM is plugged and detected by the device.
* If the device doesn't have a signal, isolate for a potential hardware or SIM issue by testing on another modem/router or on a mobile. If there is still no detection, this could be a SIM issue and will require replacement. Otherwise, if there is a detection, it is then a hardware issue.
* Log in to your modem/router’s admin interface to verify if the service is obtaining an IP address with the connection
* If the service has signal strength, check the service in the partner portal to check for data consumption/usage to ensure that the Data limit is not reached.
{% endtab %}
{% tab title="Slow Speeds/Dropouts" %}
Slow speeds or Dropouts can often result from high network usage or external factors such as signal strength. If speeds are significantly lower or service is experiencing dropouts:
* Restart your modem/router
* Check for a stronger signal strength location
* Isolate the hardware by using another modem/router or your phone
{% endtab %}
{% endtabs %}
If the issue can't be resolved with the above steps, [our support team is here to help.](/support/getting-started/getting-support.md)
### Re-sending QR Code
In case, there’s an encountered error with the eSIM QR sending, the QR Code can be resent through the partner portal with the steps below.
**Step 1:** Navigate to My Services then select the affected service. Click the **Resend eSIM QR** button**.**
2. Re-enter the email address of the intended recipient then Click **Send.**
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