nbn TC4 Sevice Classes
Last updated
Last updated
An nbn™ service class is a classification system used by nbn to indicate the readiness of a premises to connect to the nbn network. Each service class represents a specific stage of infrastructure availability and installation for a given technology type. It helps quickly determine what work is required to activate a service at a particular location.
Infrastructure Status: The service class shows whether the required nbn infrastructure (e.g., fibre, fixed wireless equipment) is available at the service location.
Installation Stage: It indicates whether additional installation work is needed, such as connecting the service location to the nbn™ network or installing specific hardware like a network termination device (NTD).
Service Activation: Some service classes signify that a service location is fully ready for an active connection, meaning you're able to place an order and use the service immediately.
Service classes vary depending on the technology type (FTTP, FTTN, HFC, etc.), ensuring tailored readiness information for each connection method.
| Service Class | Definition |
|---|---|
| Service Class | Definition |
|---|---|
Please note that Hosted Network doesn’t provide Satellite based nbn™ services and these definitions are provided as a reference only.
| Service Class | Definition |
|---|---|
| Service Class | Definition |
|---|---|
| Service Class | Definition |
|---|---|
| Service Class | Definition |
|---|---|
Service Class 0
The location will be serviceable by fibre (FTTP) in the future, but it’s not ready yet. nbn™ hasn’t finished connecting the local area.
Service Class 1
The location is serviceable by fibre, however no nbn™ equipment has been installed at the premises yet. You’re able to order a service and an installation appointment can be made.
Service Class 2
The location is ready to connect with fibre technology. The external devices have been installed at the premises, but no internal equipment is installed yet. You’re able to order a service and an installation appointment can be made.
Service Class 3
The location is fully installed and serviceable by fibre, with both the external and internal devices installed at the premises. You can order a service and it will be activated in 1-2 days.
Service Class 4
The location is planned to be serviceable by Fixed Wireless, but the tower is not built or ready for use.
Service Class 5
The location is now serviceable by nbn™ Fixed Wireless, but there’s no equipment installed at the premises. You are able to order a service and an installation appointment can be made.
Service Class 6
The location is ready to connect with Fixed Wireless technology. The antenna and the NTD (nbn™ connection device) are installed. You can order a service and it will be activated in 1-2 days.
Service Class 7
The location is planned to be serviceable by Sky Muster (Satellite), but the infrastructure is not built or ready for use. You’ll have to wait for nbn™ to announce the area is ready for service.
Service Class 8
The location is now serviceable by Satellite, but there’s no dish or nbn™ connection box installed at the property yet.
Service Class 9
The location is ready to connect with Satellite technology. The antenna and the nbn™ connection device are installed.
Service Class 10
The location is planned to be serviceable by copper for FTTN/FTTB but is not ready yet. Customers can pre-sign with us, but nbn™ are still in planning stages.
Service Class 11
The location is ready to connect using copper technology, but additional works are needed. It’s best to make some arrangements prior to your installation for the lead-in cabling. You’re able to order a service and an installation appointment can be made.
Service Class 12
The location is ready to connect using copper technology, but additional works are needed. This class only requires jumper cabling to connect you to the network. You’re able to order a service and an installation appointment can be made if the line is not already active. The technician will not attend the home and will perform required work at the node.
Service Class 13
The location is ready to connect using copper technology, and all required cabling is installed and connected. You can order a service and it will be activated in 1-2 days.
Service Class 20
The location will be serviceable by Hybrid Fibre (HFC) in the future, but it’s not ready yet – nbn™ hasn’t finished connecting the local area.
Service Class 21
The location is ready to connect using hybrid fibre technology, but additional works are needed to install lead-in cabling. You’re able to order a service and an installation appointment can be made.
Service Class 22
The location is ready to connect using HFC technology, but additional works are needed to install a network device and wall point. You’re able to order a service and an installation appointment can be made.
Service Class 23
The location is ready to connect using HFC technology, but additional works may be needed to install a network device. You’re able to order a service and an installation appointment can be made if a self-installation kit cannot be used.
Service Class 24
The location is ready to connect using HFC technology, and all required cabling/equipment has been installed. You can order a service and it will be activated in 1-2 days.
Service Class 30
The location will be serviceable by copper and fibre (FTTC) in the future, but it’s not ready yet – nbn™ hasn’t finished connecting the local area.
Service Class 31
The location is ready to connect using copper and fibre technologies, but additional works are needed to install lead-in cabling. You’re able to order a service and an installation appointment can be made.
Service Class 32
The location is ready to connect using copper and fibre technologies, but additional works are needed to connect the premises to a distribution point. You’re able to order a service and an installation appointment can be made.
Service Class 33
The location is ready to connect using FTTC, but additional works may be needed to install a network device. You’re able to order a service and an installation appointment can be made if a self-installation kit cannot be used.
Service Class 34
The location is ready to connect using FTTC, and all required cabling/equipment has been installed. You can order a service and it will be activated in 1-2 days.