Responsibility Matrix

Responsibility Area	Hosted Network	Partner
Install & maintain network infrastructure (fibre to premises)	✅	❌
Provide and maintain NTD	✅	❌
Install fibre to NTD	✅	✅
Service activation, cancellation or modification requests	✅	✅ (Submit Order)
Provide CPE (e.g., router/firewall)	✅ (if included in service)	✅
Configure and manage CPE	✅ (if managed service)	✅
Perform internal wiring checks/replacement, including CPE to NTD	❌	✅
Site access for fault investigation/installation	❌	✅
Service Monitoring	✅ (if included in service)	✅
On-site Investigation and Diagnostics	✅ (provide guidance and path towards resolution of the service)	✅ (Perform Diagnostics, testing, and isolation tests)